Policies & FAQs
We are happy to help you out with returns and exchanges made within 30 days of order receipt—but PLEASE BE AWARE that the customer is responsible for all additional costs of shipping (back to us + back to you) that returns and exchanges may incur. This amount will be subtracted from the return value. Thanks for understanding.
Accepted returns / exchanges must be processed within 30 days of order receipt and be in their original unwashed and unworn condition to qualify. We do not charge a restocking fee. In the case of merchandise that arrives damaged or defective, we're always happy to make things right at no additional cost to you.
THERE ARE NO RETURNS / EXCHANGES ON SALE ITEMS OR VINTAGE CLOTHING ITEMS OR INTERNATIONAL ORDERS UNLESS THE ITEM ARRIVES DAMAGED OR DEFECTIVE. SORRY, NO EXCEPTIONS.
We offer First Class, Parcel Select, and Priority Mail through the USPS on all orders. Orders typically ship out from our warehouse in Asheville, NC within 1-3 days of order receipt. Please note that we do not ship on Saturdays and Sundays. Depending on your location, you can expect your domestic order within 3-8 days of purchase depending on which shipping option you select—barring issues / delays with the Postal Service, which are beyond our control.
PLEASE NOTE: Parcel Select service from USPS does not offer tracking or insurance. If you select Parcel Select service over Priority Mail shipping for packages over 13oz, CCH cannot guarantee your package's arrival or provide updates on tracking or location searches.
If there is an error / delay with your delivery, we encourage you to contact your local post office. Once shipments have been picked up by the USPS, we no longer control their delivery and are unable to provide you with information about what / where your package might be outside of information provided by tracking. The USPS will have this information. In the event that your shipment arrives damaged or is reported lost by the postal service after contacting them, please contact us and we will figure out a way to make things right for you.
We offer international shipping through USPS and DHL, with rates generated by these carriers at checkout. Package tracking and delivery is the responsibility of the carrier once we have shipped your order. Please understand that additional charges may apply to orders that are returned to us.
If there is no auto-generated pricing for your location through either of these carriers, we charge a default international shipping rate of $45.
If you have questions / concerns about shipping internationally, please contact us directly via email. We love having international customers and we're happy to help.